How We Work
We've worked out the perfect formula for the best quality care
Whether in our aged care services, our NDIS services, or any of our at-home care offerings, our focus is on quality. It means quality of care, quality of service, and the quality of your lifestyle. To achieve this, we’ve implemented a few key processes — from how we hire our team to how we match you with members of our team. You’ll notice the Superior Home Health Services difference.
You'll be welcomed personally by our Owner & Director
The Owner and Director of our company, Bryan signs each of our new clients up personally. He wants to ensure he builds a rapport with each new client, so he’ll walk you through your sign up process.
It won’t be the last time you meet Bryan. He’ll show up to your quarterly check-ins, where you’re given the opportunity to flag any concerns and let us know how you’re travelling. You’ll have Bryan’s personal phone number, should you ever need to contact him.
You'll undergo a comprehensive nursing assessment
Once you’ve signed on, it’s important to us that we have a comprehensive understanding of your health and your abilities. This allows us to understand where you may need some additional support.
You’ll undergo a comprehensive nursing assessment so we can ensure you’re in your best health possible and so we can schedule the correct supports for you as we progress.
Together, we'll develop a care plan
Whether you’re registered with the NDIS and need a meticulous care management plan, are an older person seeking some weekly assistance, or are rehabilitating an injury — we’ll personalise a care plan to you.
You’ll be able to see your scheduled support at a glance, knowing when and where you’ll receive assistance from us. If your care plan ever needs to be reworked, it’s easy for us to do together.
The Best Parts of Our Quality-Focused Process
Thoughtful matching process for care
You deserve quality care and we’re committed to providing it. Part of the quality of your care comes down to who you’re partnered with. We take a thoughtful and considered approach to matching your care or support workers with you.
We’ll check in with you each quarter. Here, we’ll discuss how your care is going and ensure you’re happy with your current schedule and supports. If any of your circumstances have changed, we’ll find a solution during the check-in.
We're here for you 24/7 via our hotline
Needing support or assistance while your nurse or support worker is away can be daunting. We have a 24/7 hotline you can call when you need support. We’ll get someone straight out to you.
Personalised at-home healthcare solutions
Get started by talking with one of our trusted advisors. We’ll discuss your care and support needs and put a plan in place.
We’ll call you back within the hour